Cut your COD return rate before you ship a single box

Every returned COD order costs you twice — once shipping out, once shipping back. For most brands selling on Instagram and WhatsApp, the return rate is the single biggest silent tax on profit. The good news: most of it is preventable before the box ever leaves your warehouse.

Why COD orders come back

Impulse buys, wrong sizes, unreachable phone numbers, and buyers who change their mind between the DM and the doorstep. Each has a different fix — and none of them is "ship faster and hope."

Build a confirmation queue

Before an order is marked ready to ship, it should pass a queue where an agent confirms the address, item and intent. In Sijilak that's one screen your team clears every morning — phone auto-captured from the chat, one-tap call and WhatsApp confirm, and attempt tracking so nothing slips.

Score risky customers automatically

A customer who cancelled their last three orders shouldn't get free shipping on their fourth. A risk score lets you require prepayment only for the buyers who need it — without punishing everyone else. Put these three together and returns become a number you control.