Privacy Policy
Last updated: July 4, 2026
1. Who we are
Sijilak is a CRM and order management platform for e-commerce brands, operated by Elitegearx. This policy explains what data we collect, why, and how we protect it.
Contact: hossamhamdy99@gmail.com
2. Data we collect
Account data: name, email address, and password (stored encrypted) for each user a brand creates.
Business data entered or synced by brands: customers, orders, products, stock, expenses, conversations, and support tickets. This data belongs to the brand.
Technical logs: basic request logs needed to keep the service secure and reliable.
3. How we use data
We use data solely to provide the service: managing orders, inventory, conversations, and reports for each brand.
We never sell data, never use it for advertising, and never share it with third parties except the processors listed below.
4. Service providers (processors)
Supabase — database and authentication. Railway — application hosting.
Meta APIs (WhatsApp, Instagram, Messenger) — only when a brand connects its own channels, to send/receive its customer messages and read its page insights.
Google Analytics API — only when a brand connects its own Google Analytics property, to display its website statistics inside the system.
5. Google user data — Limited Use
Sijilak's use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.
Google Analytics data is only displayed to the brand that connected it, is never used for advertising, and is never sold or transferred to any other party.
6. Data ownership, export and deletion
Each brand fully owns its business data. Data is isolated per brand at the database level.
A brand can request a full export or permanent deletion of its data at any time by contacting us; deletion is completed within 30 days.
7. Security
All traffic is encrypted (HTTPS). Passwords are hashed. Every brand's data is isolated with row-level security so no brand can ever read another brand's data.
8. Changes to this policy
We will post any changes on this page and update the date above. Material changes will be announced inside the system.