Deleting your data
This page explains how to remove the data Sijilak holds, including everything we receive from Meta (Facebook Messenger and Instagram) when you connect your Page.
1. Disconnect the channel (immediate, you do it yourself)
In Sijilak, open Settings → Channels and press Disconnect on the Messenger row. That one button stops Messenger and Instagram together, because Instagram messaging runs on the same Facebook Page subscription.
Two things happen immediately and for certain: the Page access token we stored is deleted, and all message ingestion for that Page stops. Nothing further reaches your inbox.
We also send Meta a request to remove our webhook subscription from your Page at the same moment. That part happens on Meta's side, so if you want to confirm it, check Facebook Page Settings, under Advanced Messaging or Business Integrations. Step 3 below removes our access at Meta's end no matter what.
Disconnecting the Instagram row on its own only unlinks Instagram inside Sijilak. It does not remove our subscription from your Page. Use the Messenger row for a full stop.
Conversations already in your inbox stay visible to you after disconnecting, because they are your business records. To remove those too, use step 2.
2. Delete your account and everything in it
E-mail hello@sijilak.com from the address on your Sijilak account and ask us to delete the account.
Within 30 days we permanently remove the brand's data: users, customers, orders, products, and all Messenger and Instagram conversation history, except limited records we are legally required to keep.
If you would like a copy of your data first, ask for an export in the same e-mail and we will send it before deleting anything.
3. Removing Sijilak from Facebook
You can also remove Sijilak from Facebook directly: Facebook → Settings & Privacy → Settings → Apps and Websites → Sijilak → Remove.
This revokes our access at Meta's end, so we can no longer read or send anything for your Page. It does not by itself erase the conversation history already stored in your Sijilak account. For that, use step 2.
4. What we hold from Meta, precisely
A Page access token for the Page you selected. The Page's id and name. Your Instagram business account id and username, if one is linked to that Page. The messages exchanged between your Page and your customers, each with the sender's public profile name.
That profile name is also saved as a customer record in your account, so you can attach orders to the person who messaged you. No phone number or e-mail comes from Meta. Those are only ever what you or the customer type into Sijilak.
We do not store Page insights, posts, comments, ads, or your follower list.
One case to know about. If you start connecting but close the tab before choosing a Page, we hold the authorization Facebook gave us, which includes an access token for each Page you administer, until you finish or remove us. The Disconnect button only appears once a Page is chosen, so in that state use step 3 to remove Sijilak from Facebook, or e-mail us and we will clear it for you.
Customer profile pictures are never stored: they are fetched from Meta at the moment the inbox is opened and pass straight through to your browser.
5. Questions
hello@sijilak.com. We answer data requests within 3 business days.